Below are some commonly asked questions.  Question about your Plazmatic X? Checkout the User Manual. If you have any other questions, please contact us using this form.

Why haven't I received my confirmation email after ordering/registering/shipment?

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please contact us using this form.

When will I receive my order?

Pre-Order Merchandise
Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.

If you live in the U.S. and would like to receive your music on or about release date, please place your order no later than 10 days before the scheduled release date.

International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Please be aware that release dates are subject to change.
In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. Army Post Office (APO) addresses have an average transit time of 10-21 days.

Domestic Shipping (US). Our domestic carriers are USPS and FedEx. If FedEx is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.

International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Plazmatic will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Plazmatic, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

All orders are processed as soon as they are received. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.

A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact Customer Service.

What forms of payment do you accept?

  • PayPal
  • Credit cards accepted: MasterCard and Visa Credit cards issued by U.S., Canadian and Japanese banks
We do not accept: Cash, CODs, Layaway plan, Personal checks, Money orders, Phone orders, Credit cards issued by banks outside the U.S., Canada or Japan, Credit cards with billing addresses outside the U.S., Canada or Japan, Visa or American Express Gift cards.

Is it safe to use my credit card?

Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

How will the transaction show on my credit card statement?

The transaction will show as "SP * PLAZMATIC"

What if I forgot my password?

If you forgot your password click HERE and click “Forgot Your Password?”. If for some reason you still have trouble logging in, let us know by contacting Customer Service.

How can I change my order?

The Plazmatic store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting Customer Service.

If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

How is shipping calculated?

Customer shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

How do promo codes work?

If you have a promotion or discount code, you may enter it during checkout. Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.

What is your return policy?

If Plazmatic’s Limited Lifetime Warranty is applicable and there is a defect in materials and workmanship during the warranty period, please see the Limited Lifetime Warranty for details regarding making a claim.

30-Day Return Policy:

If you believe there is a quality issue with your product, or you have received an incorrectly shipped product, or you have ordered incorrectly, or you are not happy with your purchase, then you may return the product in as-new condition and in its original packaging for a refund of the purchase price that you paid for the product, subject to the below terms. All returns must be made within 30 days, and the 30-day deadline will start 7 days from when the order ships, regardless of when you actually receive your product. So if there is an issue or you are unsatisfied, please be sure to process your return promptly after receiving your product by following the Product Return Instructions below.

There is a $10.00 per unit restocking fee for all returns. The shipping and handling charges that were included on your order will not be refunded. You are responsible for the cost of shipping the returned product to Plazmatic (or its agent). We recommend that you use a method of shipping that provides a tracking number and proof of delivery. Plazmatic (or its agent) is not responsible for any package that it has not received.

Product Return Instructions:

Plazmatic will not accept any items for return after 30 days (see above for details on when the 30-day deadline begins).

Please include the following information in an email to Customer Service AND with your returned product:

  • Your order confirmation number
  • Your first and last name
  • Your email address
  • Your mailing address
  • Your phone number
  • Specify the product you are returning and why 

We recommend that the items be returned to us using a mail or shipping service that provides tracking, delivery confirmation and insurance. Ship the product and above information to:

Clique Here, LLC
Attn: Plazmatic Lighter Returns
2500 Park Central Blvd A1
Decatur, GA 30035

Please allow approximately 3-4 weeks from when we receive your returned product for your return to be processed.